Konjac sponge

Konjac Sponge - Black or Charcoal

It's always best to order over $100 if you can,

so you receive Free Shipping.

Free pick-ups area available from our store

243 Ilam Rd, Ilam, Christchurch. Please text or phone us first to ensure we are there on ph 0272230773

Bulk orders

We can do special deals for large volumes of product. Prices will be worked out on a case by case basis and so will the accompanying freight costs. Please enquire on 027 2230773

Delivery Times

All stock is located at our Christchurch store and warehouse. We always ship out your order within 24 hours of receiving your payment (except weekends and public holidays).

How do I track my order?

After we send your order, we email you a notification saying your order has been dispatched. We use Courier Post

We use an overnight delivery service. Most orders arrive within 1-4 working days. If you have not received our tracking email please first check your junk mail folder. also, please note orders may take longer over Covid-19

Be sure that you are checking the same email address that you made the order with. If you still haven't received the tracking email, please contact us on 0272230773 or email clearancehealthandbeauty@gmail.com

All orders receive a tracking number by email, so you can track your order on their way to you. Orders that are placed before 3.00pm get shipped out same day (except weekends and public holidays, in which case the product will be shipped out on the next business day).

Please allow 1-4 working days for national delivery. We cannot always guarantee this as it depends on your local courier driver. We will send you an email notifying you when your order has been shipped and provide your tracking number.

As per NZ Post shipping requirements you must advise us within 90 days if a package has not arrived. It is not enough to ask us to provide tracking information, you must advise us in writing that the package has not been delivered. Once notification that a parcel has been delivered is sent out you have 1 week to advise us if you still have not received it. 

International Shipping

We are happy to ship internationally for packages under 2kg. Please discuss this directly with Jo on 0272230773 for bulk orders and we will obtain a commercial freight quote. We can do further discounts on bulk. 

As per NZ Post shipping requirements you must advise us within 90 days if a package has not arrived. It is not enough to ask us to provide tracking information, you must advise us in writing that the package has not been delivered after the tracking information has been supplied and ask us to lodge an investigation, should you not wish to lodge one yourself. Once notification that a parcel has been delivered is sent out you have 1 week to advise us if you still have not received it. 

We sadly cannot offer Refunds or accept Returns on any purchases for hygiene and safety reasons, please choose products/shades carefully when ordering. If you have any questions please do not hesitate to contact us first on 027 2230773 before ordering
 
If we have mistakenly sent you an incorrect product or missed something from your order please Contact Us . Products must still be in their brand new packaging, in an un-used, un-opened condition before we can give a refund or swap product over.

If you experience a problem with your order, including faulty merchandise please get in contact with us within 5 working days from receipt of your order. We will meet cover the postage costs both ways. We will meet all our obligations under the Consumer Guarantees Act.

In the rare situation where we decide to give a refund prior to the product being sent there will be a 15% processing fee to cover our bank charges and process and packaging costs.

Please note we do not store credit card details. In fact, credit card details are not entered on our website. Once you click confirm, you are transferred to Payment Express's secure payment gateway to enter your credit card details. Payment Express is NZ's most trusted online payment system. However, to provide you with a refund we will have to process this manually from our end, once we have been in contact with you.

Please note- this website is an offer to purchase only. We reserve the right to refund your money immediately if we do not have your product, or if there has been a mistake in the listing. We apologise for any inconvenience this may cause you.