We sadly cannot offer Refunds or accept Returns on any purchases for hygiene and safety reasons, please choose products/shades carefully when ordering. If you have any questions please do not hesitate to contact us first on 027 2230773 before ordering
If we have mistakenly sent you an incorrect product or missed something from your order please Contact Us . Products must still be in their brand new packaging, in an un-used, un-opened condition before we can give a refund or swap product over.

If you experience a problem with your order, including faulty merchandise please get in contact with us within 5 working days from receipt of your order. We will meet cover the postage costs both ways. We will meet all our obligations under the Consumer Guarantees Act.

In the rare situation where we decide to give a refund prior to the product being sent there will be a 15% processing fee to cover our bank charges and process and packaging costs.

Please note we do not store credit card details. In fact, credit card details are not entered on our website. Once you click confirm, you are transferred to Payment Express's secure payment gateway to enter your credit card details. Payment Express is NZ's most trusted online payment system. However, to provide you with a refund we will have to process this manually from our end, once we have been in contact with you.


Please note- this website is an offer to purchase only. We reserve the right to refund your money immediately if we do not have your product, or if there has been a mistake in the listing. We apologise for any inconvenience this may cause you. 

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